Frequently Asked Questions

According to Arizona State Law (ARS 20-469), you have the right to choose any glass repair company you wish to use for your vehicle’s repair needs. You do not have to use the auto glass repair business recommended by your insurance company. At Novus Glass, we are a preferred insurance provider for most, if not all, insurance companies. 

 

We have many years of experience working with all insurance providers, so we know the ins and outs of billing them directly for any service that we provide to you.

 

Do your research, read the reviews, and get the quality and service you deserve. After all, you are paying the premiums each month, so get the service you deserve.

Not all auto insurance plans do, however if you have comprehensive insurance – such as required for leased cars or cars that you are paying off a loan on – then you most likely do have glass coverage included in that plan. Arizona law also mandates that comprehensive plans include coverage for glass claims. If you are just paying liability insurance on your vehicle, then it is likely you do not have coverage through your auto insurance company, but it is possible - and generally inexpensive – to have it added to your policy if you wish.

When choosing Novus Glass you can expect only the highest quality products to be installed by Novus certified technicians. We promise to do everything we can to treat you and your vehicle with the care you deserve. You can have peace of mind in knowing that when you use Novus Glass that you are being taken care of by the best auto glass professionals in Arizona.

The good news is NO, it will not! Arizona state law (ARS 20-263) states that a “no fault claim” for windshield replacement will not raise your rates. This covers accidents which only damage your vehicle glass; such as gravel hitting your windshield, vandalism, or even if one of Arizona’s fierce monsoon storms dumps hail on your windshield and causes the damage that way. As long as there is no additional damage to your vehicle, Glass Replacement or Repair does not count as a claim.

No. We are experts when it comes to dealing with insurance companies. We will first verify with your insurer that you have the appropriate insurance coverage, and from there, we will handle all of the forms and details, leaving you free to simply set an appointment with our expert auto glass technicians and receive your professional repair service. Call us first – it will be the only call you need to make.

Most windshields can be rescued from cracks, chips and dings with our superior skill and cutting-edge technology. Novus invented the chip and crack repair process in 1972 and still leads the industry today with its resins and ongoing technology.   Our motto of Repair First, Replace when Necessary means we leverage our highly trained technicians and state-of-the-art techniques to save your windshield whenever possible, only resorting to replacement when necessary.

The average windshield replacement takes anywhere from 1 hour to 1 1/2 hours depending on the vehicle. Additionally, the vehicle must sit for at least an hour after the install before the urethane is cured and it is safe to drive.

No. Novus Glass is an automotive full-service glass repair facility and we are qualified to replace any glass in your vehicle including driver/passenger-side windows, rear glass, tailgates, etc. Please give us a call for a free estimate, whatever your need!

OEM or Original Equipment Manufacturer are products that are made to exact specifications as the original parts from the manufacturer. This ensures that the equipment will work as well as the original did. We only use higher quality OE (Original Equivalent) if OEM is not an option. When we use OE glass it is usually made by the same manufacturer of the OEM glass.

Yes, (ARS 20-264) Arizona law states that auto insurance companies must offer auto glass replacement insurance with $0 deductible. Arizona Department of Insurance states that insurance companies must offer separate auto glass endorsement coverage that only costs about $6-8 a month on average (ARS 20-263). In addition, this means that auto insurance agencies can’t raise your insurance rates due to an auto glass claim due to a no-fault accident.

No, and one of our auto glass agents will be available to help you file your auto glass claim if needed.

Yes and no. Certain insurance agencies are covering Original Equipment Manufacturer glass. OEM glass is usually only covered by the insurance company if the vehicle is brand new. This means that the vehicle is the current model year. Many times you it is up to you if you want to pay the difference between what your insurance company offers and what it will cost for the OEM windshield. In either case, Novus Glass will attempt to replace your auto glass with OEM. If that isn’t possible, we find the highest quality that your insurance company will pay for to repair your vehicle’s auto glass.

 

We only use higher quality OE (Original Equivalent) if OEM is not an option. When we use OE glass it is usually made by the same manufacturer of the OEM glass.

Yes, Novus Glass is a Lynx and Safelite Solutions Preferred Provider. Do your research and find auto glass repair & replacement reviews online in your area to find the best glass shop. You will find Novus Glass is rated 5-star on Google.

Yes, Arizona law states that you have the right to select any windshield or auto glass repair facility.

If your insurance agency is not willing to pay for your auto glass repair or replacement we can still help. We offer affordable auto glass repair and windshield replacement services that will fit almost any budget.

No, they cannot force you, but they will prefer you repair your auto glass windshield as the repairing will save time and money and also keep the original seal of the factory intact. When the size of the repair of the windshield is less than a dollar bill, it is strongly recommended by the insurance company to have it repaired and not replaced.

Auto glass claims usually only take about 15 minutes or less to file. Our auto glass experts are happy to help you with this process as well.

Yes, most insurance companies will allow re-tinting of windows as part of the auto glass claim.

There a lot of insurance companies that will fix a rock chip without applying a deductible. This is most common whenever you have comprehensive insurance. If you only have liability insurance, like is common on older or vehicles that are paid off, you probably will have to pay for the rock chip repair yourself. The best course of action is call us to assess the damage and give you better advice on how to repair it, and if your insurance will cover the cost.